About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

The Product Manager will join the Experiences Pod in Dotdigital’s product team, dedicated to helping businesses provide next-level customer experiences with great software. You’ll support Dotdigital’s product strategy and focus on expanding the breadth and depth of our most-loved marketing and service channels, including but not limited to:

• HTML Email, Forms and Pop-ups
• Real-time Web personalization
• SMS, MMS & RCS
• WhatsApp, LINE, and Viber
• Web and Mobile Push

You’ll work across all of our products including Dotdigital, Fresh Relevance (our advanced personalization platform) and our Enterprise CPaaS product. With support from the Group Product Manager (Experiences), you will:

• Add value and subtract complexity in your given area of ownership whilst supporting Dotdigital’s product strategy to ensure we meet our product goals.
• Collaborate with your colleagues and engineering team to conduct varied, continuous discovery and unearth opportunities that have an impact.
• Prioritize what matters, whilst keeping an eye on the future and be ready to change tact when it makes sense to do so.
• Partner with engineers, UX designers, and relevant stakeholders to test assumptions, hone in on potential solutions and iterate.
• Track success - or failure - and be unafraid to share learnings and give your informed opinion on when to pivot or drive forward.
• Make recommendations on pricing and packages and test willingness to pay to inform your approach where needed.
• Collaborate with Product Marketing to develop the launch narrative for any solutions you’re launching publicly.
• Be the driving force for the end-to-end product development lifecycle for your area of responsibility, from concept to launch, including working with engineering teams within an Agile framework.

About You

• You’re a Product Manager with demonstrable experience managing end-to-end product development lifecycles from scoping to delivery and post-launch support and iteration following an Agile methodology.
• You make things happen. You’re hands on when it comes to product discovery and delivery. You do everything you can to make sure our products are successful and know when to ask for help to achieve success.
• You’ve got experience or knowledge of working with multi-channel marketing software, and any of the channels listed above.
• You’ve got experience of building relationships with customers, partners, customer-facing teams, sales teams, engineers and more.
• You have excellent written and verbal skills, you evangelize your goals to help others understand and work with you to achieve success, and you’re able to have honest, productive conversations.
• You’re super organised and have experience of working in cross-functional engineering teams to execute a product roadmap, and always communicate clearly when there are roadblocks.
• You’re a problem-solver who can also bring together the people and knowledge to solve complex, sometimes technical, problems and ensure successful outcomes for Dotdigital and our customers.
• You’ve got great ownership skills, get valuable things done, and you focus on producing value over just following processes or the latest product framework.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“I love working in our product team. We’re super dedicated to improving our products for our customers and it’s a joy working in our team as we’re always sharing experiences and helping each other out" - Colin, Senior Product Manager

Interview Process

• 15min Screening Call with Team Talent
• 20 minute call with Hiring Manager or the Head of Product to tell you about the role and learn more about you.
• 1 hour interview with 2 members of the product team.
• Final 1 hour interview with 2 members of the product team.

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.