About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. 

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We’re looking for a Business Assistant to support the Chief Product & Technology Officer and Product & Technology (P&T) leadership team. The Product & Technology team is the largest within Dotdigital with 200 members, and growing, they’re all remote in many locations around the world. We need someone who can work alongside the P&T leaders to support the day to day administrative and operational activities.

This role will require you to be in our London Bridge office once every few weeks and for events.

Primary Responsibilities:

• Administrative Support: Provide comprehensive administrative support to the CPTO and Product & Technology Team leaders, including managing calendars, scheduling meetings, and coordinating travel arrangements.
• Communication: Act as a liaison between the CPTO, team leaders, customers, partners, investors and other departments, ensuring clear and timely communication.
• Event Coordination: Plan and coordinate team events, meetings, and other activities.
• Project Management: Assist in the planning, execution, and monitoring of projects, ensuring deadlines are met and deliverables are of high quality.
• Documentation: Prepare and edit reports, presentations, and other documents as needed.
• Data Management: Maintain and organize data, files, and records, ensuring easy access and retrieval.
• Research: Conduct research and gather information to support decision-making processes.

Tasks:

• Collection of monthly MI data from P&T leaders and amalgamation into monthly reporting pack for distribution to the Leadership Team
• Organising of multiple quarterly anchor days for the P&T team mainly in the UK but also including some of the international events.
• Assisting and setting up of the annual hack week event at Christmas and Innovation week in the Summer period.
• Set up and management of P&T leadership monthly leadership team meetings including Quarterly Business Review (QBR) meetings
• Tracking and chasing of team time tracking process
• Setting up of Dotgreen meetings and assisting with annual Streamlined Energy and Carbon Reporting (SECR) & regulatory reporting.
• Assist of CPTO and team on presentation building and social post amplification.
• Assist in travel scheduling and booking for CPTO and P&T leaders where required
• Coordinate and streamline invoicing processes to optimize efficiency, ensuring accurate credit card usage, timely invoice sharing, and improved organization of tasks related to invoicing.
• Assist in organizing department hiring, focusing on coordination and tracking of approved headcount numbers and accurate record-keeping
• Assisting with the chasing on mandatory compliance related training activities
• Assisting other Dotdigital company wide community activities and events where required
• Other ad-hoc projects & tasks as and when required

Salary range: £32,500 to £40,000

About You

Skills and Experience Required:

• Experience: Minimum of 3 years of experience in an administrative or business support role, preferably in a fast growth technology or product development environment.
• Education: Ideally a qualification in Business Administration, Management, or a related field.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., Monday.com, Trello).
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks, co-ordinate events and manage multiple projects simultaneously.
• Problem-Solving: Ability to think critically, do some data analysis and solve problems efficiently.
• Interpersonal Skills: Strong interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Attention to Detail: High level of accuracy and attention to detail.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

Being part of this team is an incredible experience. Each day brings a sense of accomplishment, thanks to the encouragement and wisdom shared by my colleagues. The positive and supportive environment makes our workplace truly exceptional. Together, we’re not just propelling our technology; we’re realizing a shared vision with enthusiasm and creativity. I’m thankful for the chance contribute alongside such remarkable individuals.

Darren, Support & Technology Operations Director

Interview Process

1. 15 min Screening Call with Team Talent
2. Stage 1 interview (virtual): Support & Technology Operations Director
3. Stage 2 interview (F2F in London Bridge): CPTO & Support & Technology Operations Director

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.