Credit Control Manager
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
To oversee and optimise the credit control process and to manage a global team. To play and critical role in manging credit risk, optimise cash flow and maintain positive relationships with our customers and internal stakeholders.
Duties and Responsibilities:
- Producing detailed management information on a monthly basis for global debtors
- Working closely with the Group Finance Manager and Group Finance Director
- Overlooking the global Direct Debit and credit card function and provide enhanced reporting
- Monitor and analyse payment trends and customer behaviours, identifying potential risks and opportunities for improvement.
- Dealing with high level disputes
- Monitor credit risk exposure and implement risk mitigation measures.
- Handling all Administration cases, voluntary insolvency, liquidation and debt agency/legal escalation
- Lead, manage and develop the Credit Control team in UK, SA & PH
- Collaborate closely with sales, customer services, operations, and legal teams to resolve complex credit issues and negotiate payment terms when necessary.
- Cash flow forecasting – monthly detailed forecasting including comparison to previous month and major movements.
- Handling calls and client escalations
- Strategic planning and insight into reducing debt and churn
- Aiding the wider team with accounts receivable and daily/weekly and monthly reconciliations.
- Overlooking, maintaining and reporting on all credit notes and write offs
- Ensure maintenance of accurate records of credit transactions and communicate effectively with internal stakeholders and external customers.
- Stay informed about relevant regulations and industry best practices, ensuring compliance with legal and financial standards.
About You
If you want to join a multi-award winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.
- Experience (desirable) with the following systems
- Sage 200/50
- Credit Safe
- Excellent analytic, problem solving and numeric skills
- Strong leadership and managerial skills
- Proven experience, at least 3-5 years’, as a credit control manager
- Strong understanding of financial principles, credit risk assessment techniques, and credit management best practices.
- Able to prioritise your workload and demonstrate flexibility
- A detailed-oriented mindset with a focus on accuracy and efficiency in managing financial data and transactions.
- Exceptional communication and interpersonal skills with the proven ability to effectively coach and motivate a team.
Interview Process
- 15min Screening Call with Team Talent
- 1 hour zoom call with Head of Finance Operations & Credit Control and a team member
- Final 1 hour zoom with Head of Finance Operations & Credit Control, Group Finance Manager and our Finance Director
Some of Our Global Benefits
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
- Department
- Finance
- Locations
- London Bridge
- Remote status
- Hybrid Remote
London Bridge
Workplace & Culture
It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.
About Dotdigital
Building tools to help marketers connect with their customers
For over 20 years Dotdigital has been working with brands to improve their marketing and engagement. Our platform has continued to innovate to meet the demands of the data-driven world whose brands and consumers expect seamless, relevant, instantaneous connections wherever they are, whenever.
Dotdigital’s 400+ employees serve mid-market and enterprise companies around the world and across industries. We aspire to inspire responsible marketing and are committed to sustainability, privacy & security. Dotdigital is proud to be the world’s first carbon neutral, ISO14001, ISO 27701 & ISO27001 certified marketing automation platform.
Credit Control Manager
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