Credit Controller
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principle's of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the role
Role Purpose: To assist in the performance of the Credit Control function for the organisation. Perform all functions of Credit Control.
Duties and Responsibilities:
- Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum.
- High volume of calls and emails chasing from debtors.
- Liaise with sales Account Managers regarding overdue/disputed accounts
- Disputes review on a weekly basis
- Assessment of credit worthiness of potential and existing customers including determining credit limits and payment terms
- To create new client accounts and set up onto system
- Banking and cash allocation onto system when required
- Maintain Credit Card receipts – Reconciliation and allocation.
- Responsible for 7 day and final notice letters before action.
About you
Required Competencies:
- Experience (desirable) with the following systems
- Sage
- CRM
- Credit Safe
- Excel - Strong analytic and numeric skills
- At least 2-3 years’ credit control experience
- Able to prioritise your workload and demonstrate flexibility
- Strong communication and interpersonal skills
- Persistence and tenacity, assertiveness without being aggressive, ability to build relationships with clients
- Good attention to detail
Why Us
Don’t just take our word for it - hear what your future colleagues have to say about working in our team:
Since working at Dotdigital, I can truly say that the experience has been nothing but phenomenal. I have found that Dotdigital is rich in culture and diversity and always puts the needs of their employees first. Collaboration is the key to success when working for this fantastic company. You will find the most amazing group of people who are always willing to lend a hand. Since day one, the team immediately made me feel at home and like an official member of the Dot family. Each day is a new learning experience for me. I am proud to work for a company that thrives on innovation and passion. In my opinion, Dotdigital is by far the best company to be a part of.
Danielle - Senior Credit Controller
Interview Process:
- 15min screening call with Team Talent
- 1 hour video interview with Head of Finance Operations & Credit Control and Credit Control Team Lead
- 1 hour FINAL video interview with Head of Finance Operations & Credit Control, Finance Director and member of the HR team
Some of Our Global Benefits:
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
- Department
- Finance
- Locations
- Cape Town
- Remote status
- Hybrid Remote
Cape Town
Workplace & Culture
It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.
About Dotdigital
Building tools to help marketers connect with their customers
For over 20 years Dotdigital has been working with brands to improve their marketing and engagement. Our platform has continued to innovate to meet the demands of the data-driven world whose brands and consumers expect seamless, relevant, instantaneous connections wherever they are, whenever.
Dotdigital’s 400+ employees serve mid-market and enterprise companies around the world and across industries. We aspire to inspire responsible marketing and are committed to sustainability, privacy & security. Dotdigital is proud to be the world’s first carbon neutral, ISO14001, ISO 27701 & ISO27001 certified marketing automation platform.
Credit Controller
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