About Us

• As a Senior Solutions Consultant, you’ll join dotdigital’s high‑performing Solutions Consultancy team, sitting at the heart of how we win, deliver, and grow long‑term customer relationships.

• Our Solutions Consultants are trusted technical advisors who work in close partnership with Sales and Customer Success to design smart, scalable solutions that genuinely solve our clients’ challenges. This is not a role where you spend your days running surface‑level demos. Instead, you’ll dive deep into understanding each client’s technical landscape, commercial goals, and future ambitions—then shape solutions that drive lasting value.

• You’ll act as a technical entrepreneur, creatively showcasing what’s possible with the dotdigital platform. From designing tailored architectures to building compelling proofs of concept, you’ll go beyond the obvious to demonstrate how our platform can be configured, extended, and optimised to meet complex real‑world needs.

• Imagine a potential client seeking a unique, tailored solution. It's up to you to envision what's possible and define the requirements. Your skills in solutions analysis and documenting stakeholder requirements will ensure that our client's expectations are always exceeded. As a liaison to internal, client and partner development teams, your role will shape these endless possibilities.

• Every day is different for our Solution Consultants, who are continually growing and adapting. We regularly have training days and are always looking to better ourselves. We are incredibly passionate about advising and consulting to ensure all stakeholders have a positive experience. Internally, we strive for personal development and support mindfulness and well-being from the outset.

• As a Senior Solutions Consultant, you’ll be recognised as a technical, platform and industry expert. With full training and ongoing support, you’ll develop deep knowledge across the dotdigital platform, including advanced capabilities and APIs. You’ll confidently engage with stakeholders at all levels—technical and non‑technical alike—instilling trust and demonstrating why dotdigital is the right long‑term partner for their business.

• Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the entire sales lifecycle

• Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.

• Building of POCs in our platform to effectively demonstrate your solutions

• Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management

• Communicating confidently with individuals across our global business to gather information through both verbal and written communications

• Lead the solution, contributing to the responses from RFP / RFI / RFQ

• Delivering presentations and online demonstrations to promote the dotdigital platform to prospects and clients

• Analysing and writing client requirements that our global Custom Technical Solutions team can use to create functional specifications

• Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs

• Providing new client technical briefings alongside the Project Managers for client onboarding

• Providing feedback to our Product team to help shape our products.

• At least 4 years of experience in a solution-selling environment such as a Sales Engineer/Solutions Consultant/Solutions Architect with extensive demo experience.

• Self-motivated and innovative with strong problem-solving skills

• Strong communication skills, written and verbal

• 4 years' experience in data analysis (ETL, DB) and Business Analysis

• Create and articulate process diagrams, including flows and Use Case Diagrams (UML)

• 4 years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary

• Digital marketing industry experience would be beneficial but not necessary

• Knowledge of eCommerce & CRM Solutions (Adobe/Shopify/Salesforce/Dynamics) is a must

• Leading a team / management experience would be advantageous

• 15 Min Screening Call with Hiring

• 1st Interview with Hiring Manager

• 2nd Practical Interview with Director of Professional Services and Head of Sales

• Parental leave

• Medical benefits

• Paid sick leave

• Dotdigital day

• Share reward

• Wellbeing reward

• Wellbeing Days

• Loyalty reward