About Us

• As a Solutions Consultant, you’ll play a key role in helping prospects and customers understand how Dotdigital can solve real business challenges and deliver measurable value.

• This is a highly customer-facing, consultative role at the intersection of sales, strategy, and solution design. You’ll work closely with Sales, Customer Success, and prospective clients to uncover goals, understand pain points, and shape solutions that align with both business priorities and technical requirements.

• We’re looking for someone who is as comfortable leading demo’s and discovery conversations with marketers and commercial stakeholders as they are translating requirements into a clear, credible solution. You’ll know how to ask the right questions, connect platform capabilities to customer outcomes, and communicate value in a way that builds trust and momentum.

• This role is ideal for someone who enjoys combining presenting skills, consultative problem-solving and customer engagement. Rather than focusing purely on technical architecture, you’ll help prospects and clients see what success looks like with Dotdigital - and guide them toward the best path to achieve it.

• You’ll deliver tailored demos, support workshops, lead RFP responses, and act as a strategic partner throughout the sales cycle. Internally, you’ll collaborate across teams to ensure solutions are practical, compelling, and aligned to customer needs.

• If you enjoy building relationships, influencing decision-making, and turning business challenges into customer-centric solutions, this role offers the chance to make a real impact in a fast-moving, collaborative environment.

• Working closely with our Sales/Account Management and Professional Service teams, supporting them across the entire sales lifecycle

• Deliver highly engaged demonstrations of the dotdigital product suite to prospects and clients

• Translating clients' and prospects' email marketing requirements into technical solutions, using both technical pre-sales and analysis skills.

• Building of POCs in our platform to effectively demonstrate your solutions

• Working with global clients and partners at all levels of seniority and roles, including sales, technology, marketing, development, and project management

• Communicating confidently with individuals across our global business to gather information through both verbal and written communications

• Lead the solution, contributing to the responses from RFP / RFI / RFQ

• Analysing and writing client requirements that our global Solutions Architecture team can use to create functional specifications

• Cross-departmental organisation and project management for the pre-sales completion of RFIs and RFPs

• Providing new client technical briefings alongside the Project Managers for client onboarding

• Providing feedback to our Product team to help shape our products.

• At least 4 years of experience in a solution-selling environment such as a Sales Engineer/Solutions Consultant.

• Must have extensive demo experience

• Self-motivated and innovative with strong problem-solving skills

• Strong communication skills, written and verbal

• 4 years' experience in data analysis (ETL, DB) and Business Analysis

• Create and articulate process diagrams, including flows and Use Case Diagrams (UML)

• 4 years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs would be beneficial but not necessary

• Digital marketing industry experience would be beneficial but not necessary

• Knowledge of eCommerce & CRM Solutions (Adobe/Shopify/Salesforce/Dynamics) is a must

• Leading a team / management experience would be advantageous

• 15 Min Screening Call with Hiring

• 1st Interview with Hiring Manager

• 2nd Practical Interview with Director of Professional Services and Head of Sales

• Parental leave

• Medical benefits

• Paid sick leave

• Dotdigital day

• Share reward

• Wellbeing reward

• Wellbeing Days

• Loyalty reward