About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

As a member of the Professional Services team, you’ll play a hands-on role in building and deploying dynamic, personalized content for our clients using the Fresh Relevance & Dotdigital platforms. You’ll be responsible for creating engaging content blocks—such as banners, pop-ups, and product recommendations—using HTML, CSS, and JavaScript, and deploying them across email campaigns and websites. You’ll also configure platform features like segmentation, rules, and behavioural triggers to deliver tailored customer experiences. This role is ideal for someone with a strong technical foundation, a creative eye for detail, and a passion for eCommerce personalisation. Familiarity with templating languages (e.g., Jinja2 or Nunjucks), CRM platforms like Shopify or Magento, and tools like monday.com is a plus.

Roles and Responsibilities

• Build personalized content blocks (e.g., banners, pop-ups, product recommendations) using HTML/JS/CSS.
• Deploy content across email campaigns and/or websites.
• Set up and manage dynamic content through the use of rules, segmentation, and triggers.
• Capturing and documenting the specifics of the implementation
• Setting up the customers’ accounts in line with their requirements
• Briefing colleagues in other teams to help deliver larger or more complex pieces of work
• Adopt a client first approach, maintaining clear communication with clients and offering expert guidance on Dotdigital's products and services.
• Collaborate with the Professional Services team, Sales, & Customer Success to ensure customer satisfaction, becoming a product expert and trusted advisor throughout the process.

Technical Skills:

• HTML
• CSS
• JavaScript
• Templating Languages (Jinja2 / Nunjucks)
• Project Management

About You

• Experience working in a multi-channel digital role such as email, SMS and WhatsApp
• Working in a SaaS environment
• Proficiency in HTML/CSS and JavaScript for custom content
• Familiarity with Fresh Relevance platform features (e.g., SmartBlocks, SmartContent, behavioral triggers)
• Understanding of email marketing, eCommerce, and customer journey mapping
• Strong attention to detail and ability to manage multiple projects
• Self-motivated and innovative with strong problem-solving skills
• Strong communication skills, both written and verbal
• Knowledge of eCommerce & CRM Solutions (Magento/Shopify) would be beneficial but not necessary
• Strong communication skills both written and verbal
• Previous experience with monday.com would be beneficial

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“Dotdigital has an extremely positive work culture that encourages collaboration and supports your individual growth. This company has been instrumental in my career's development.” - Brianna, Marketing Strategist

Interview Process

• 15min Screening Call with Team Talent
• 30 min call with Project Manager
• 30 min call with Director of Customer Success & Professional Services
• 1 hr task round with Project Manager, Marketing Strategist, and Director of Customer Success & Professional Services
• 30 min call with General Manager, Americas

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.