About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

The HR Generalist will be reporting to the UK based People Success (HR) Manager and working within an international team of twelve including Talent Acquisition. Day to day the role will be very varied across a range of administrative and operational activity including employee lifecycle processes, speaking directly to employees and managers to support them, managing our employee relations and related employee queries, and working across a broad range of strategic projects. We might also ask you to support across the HR team at busy periods for example with Business Partnering or Talent Acquisition delivery. We’re a busy, hands-on team with a supportive employee culture.

Role and responsibilities:

• On-boarding of new hires including contract creation
• Off-boarding leavers including exit interviews
• Answering HR queries through our ticketing system Zendesk
• Payroll queries and change requests
• Internal interviews
• Day-to-day administration of our HRIS Hibob
• Administration of our benefits
• Building relationships with any level of employee at Dotdigital so you are a go-to person for advice and queries where appropriate.
• Employee relations case management; scoping, investigating, advising and running PIP/investigation/disciplinary/dismissal meetings.
• Escalating ER cases and tasks upwards where further consultation or advice is needed to continue with the case/task yourself or handover.
• Global project input and delivery with the rest of the HR department
• Support employees and Managers with day to day enquiries
• Keep up to date with employment legislation changes and ensure implementation across the business including employment contracts and handbooks
• Ensure all activity is in line with the Dotdigital diversity, equity and inclusion policies
• Promote company culture and values

About You

You’ll be responsible for day-to-day HR administration tasks, managing Employee Relations cases across our global business, working alongside others in the team to share the case load, and delivering key strategic generalist projects.
You’ll be an HR professional with 2+ years of HR experience who might be looking to develop your role to gain technology industry and/or international experience. This is a hybrid role based at our Cape Town office 2 days per week.

Experience:

• 2 years+ of relevant generalist work experience in HR
• International experience is desirable
• Employee relations including CCMA experience is essential
• Experienced with handling HR support queries
• Contract creation and employee onboarding administration
• Effective interpersonal, teamwork and organisational skills

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

Working at Dotdigital is nothing short of amazing. Imagine an employer that offers a dynamic, inclusive and supportive environment with a strong focus on employee well-being and growth. Truly a blessing! ~ Yamkela, Talent & People Executive

Interview Process

• 15min Screening Call with Team Talent
• 1st F2F via zoom with People Success Manager and People Success Partner - EMEA & Americas
• Final F2F via zoom with People Success Manager, Global People Director and Chief People Officer

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.