About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. 

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

The Global Head of Sales Operations Manager maternity cover role will provide both daily operational and leadership team-building to the Global Revenue generating function. This is a hybrid role with expectation of 2 /3 days in our London Bridge office. Reporting to the Chief Business Operations Officer, you will collaborate across marketing, sales, customer success, product, and technology teams to ensure efficiency within sales is increased.

Your SaaS industry background enables you to hit the ground running. You are a driven self-starter, a natural leader and problem solver, who is both empathetic and demanding while setting high standards for all to achieve. Responsibilities:

• Enabling sales teams to work smarter by simplifying process
• Improve sales and CS CRM hygiene
• Manage a team of remote Sales Operations Managers, who work on shift patterns to provide global support to the business
• Manage a team of CRM specialists who look after this business critical application
• Own the CRM Support function
• Identify and eliminate CRM process bottlenecks and inconsistencies
• Lead the CRM change prioritisation process
• Work with the BizOps Leadership Team to align CRM to best practice
• Maximise use and drive adoption of the Sales Tools such as Gong, Salesloft, ZoomInfo, Cognism, LinkedIn Sales Navigator
• Maintain relationships with Sales Tool vendors
• Work with the PowerBI Team to standardise business reporting for strategic analysis and internal business review
• Have a keen interest in keeping data clean and ensuring the input routes are as simple as possible

About You

You will be part of the BizOps function, a newly formed team who are taking Dotdigital by storm. We are a bunch of proactive people who get stuff done!
To be a perfect fit, we expect you to embrace our team values:

1. We respond with a positive, can-do attitude
2. We take ownership
3. We collaborate, communicate and enable each other
4. We are innovators
5. We make things scalable, repeatable and robust
6. We digitalise and eliminate manual processes
7. We care about data quality (a lot!)
8. We always operate with integrity
9. We celebrate quick wins and our success
10. We have fun!

If that resonates with you, then jump right in!

Skills and experience:

• 5+ years of experience in SaaS with global sales operations
• Solid knowledge of sales ops processes and best practice
• Experience in Agile methodology
• Experience in managing remote teams
• Solid CRM database knowledge and experience required; Microsoft Dynamics, Salesforce, Hubspot CRM or other certification is desirable
• Experience in implementing new sales tech into an organisation
• Strong communication, organizational and time-management skills
• Good Excel / BI skills
• Project Management skills

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team: 

"Dotdigital is a very reputable company - it’s got a fantastic product which is backed by it’s unbeatable people offering at the heart of it. Finding myself in the BizOps team, has meant I am now somewhere that I feel at home. We’re a good bunch who work hard and play hard. The impact of what we are doing around the business is seen and felt on a Global scale, and it’s great to have so much exposure."

Interview Process

• 15min Screening Call with Team Talent
• 1 hour interview with Global Head of Sales Operations Manager and Global CS Ops Manager
• 1 hour final interview with Chief Business Operations Officer

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.