About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.). Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree. Candidates with passion and drive to learn and embody our ethos are encouraged to apply. The successful candidate will demonstrate a consultative approach, the ability to listen and understand how Dotdigital can help our client's businesses, and exhibit fundamental commercial negotiation skills. Responsibilities include answering both platform and strategic queries as well as handling objections. Familiarity with email marketing principles is a plus, although not mandatory for this entry-level role.

Responsibilities:

• Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline
• You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy.
• Create, identify and qualify selling opportunities by maintaining regular contact with your clients.
• Grow the accounts in your client portfolio through cross-and-up-selling.
• Retain your customers by ensuring strong feature and channel adoption
• Provide the highest levels of customer service.
• Deliver against your sales targets and pipeline commitments.
• Collaborate with other teams including Support, Client Services, Corporate Sales and channel.
• Maintain accurate and up to date records in our CRM system.
• Maintain a high degree of account management and control.
• Continually develop your industry knowledge and demonstrate commercial under-standing.
• Develop strategic growth plans for key accounts in your portfolio.

About You

• 1+ years proven experience within customer-facing roles, marketing or e-commerce (but not essential for the right candidate) 
• Ability to grow an existing portfolio of accounts, elicit and build upon new referrals.
• Strong written/verbal communication skills.
• Organised and efficient.
• Personable, confident and outgoing; a proven ability to build rapport.
• Ability to excel in a team-based environment.
• Confident and personable, with the ability to present in masterclass-type events both in person and virtual to customers
• Experience of digital marketing desirable, especially in an email marketing and/or SaaS environment.

Interview Process

• 15 minute call with People Success Partner
• 30min interview with Head of Customer Success - Retention
• 1 hour interview with Head of Customer Success and Leadership Team

Some of Our Global Benefits

• Parental leave
• Paid sick leave
• Dotdigital day
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.