About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

This is an exciting opportunity to the Business Operations team here at Dotdigital. With a strong focus on getting stuff done, you will be joining at a time where you can put your own stamp on things. Utilising your knowledge of data best practices, you will be able to hit the ground running by being a part of some truly business-changing projects which will make a different all facets of the organisation. Working with a variety of data sets from key systems, you will be able to easily identify anomalies fixing data at the source and improving the quality of our data and therefore the quality of our reporting. Main responsibilities include:

• Assist in collecting, cleansing, processing, and managing large datasets from various sources.
• Use data analysis tools, techniques, and software (e.g., Excel, SQL) to analyse data and generate insights.
• Visualise data findings using appropriate tools (e.g., Power BI) to create easily understandable reports and dashboards.
• Ensure data accuracy and integrity by conducting periodic data audits and implementing necessary data validation processes.
• Collaborate with cross-functional teams to understand data requirements, identify gaps, and provide recommendations for improvements.
• Assist senior team members with statistical analyses and interpretation of results.
• Contribute to the documentation of processes, methodologies, and best practices to create a knowledge base for future reference.

About You

To be successful in the role, you must have an appreciation for our team values:

• We respond with a positive, can-do attitude
• We take ownership
• We collaborate, communicate and enable each other
• We are innovators
• We make things scalable, repeatable and robust
• We digitalise and eliminate manual processes
• We care about data quality (a lot!)
• We always operate with integrity
• We celebrate quick wins and our success
• We have fun!

We are also looking for candidates to meet the following:

• Problem solving and good analytical skills
• Strong excel skills
• Attention to detail
• A passion for all things BI
• At least 1 year of experience in a similar role
• Experience working in a SaaS company
• Understanding and experience of reporting needs for commercial teams in a SaaS company.
• Experience and understanding of using a reporting tool (e.g. Power BI, Tableau, etc)
• Knowledge of data governance /management principles

Interview Process

• 15min Screening Call with Team Talent
• 45min interview with Line Manager
• Data Analysis Task
• 45min interview with Line Manager, Key Stakeholders and CBOO

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.