Careers at dotdigital

Strategic Account Director

Following successful expansion in the Netherlands we are continuing our investment in the region by opening an office to support our growing local client base.

Our Strategic Account Director appointment will look after all our Netherlands accounts. With a focus on customer success metrics, you will be responsible for the growth and retention of existing major accounts, as well as assisting in the acquisition of new customers by providing case studies and references and attending meetings with the new business sales team. The role comes with greater focus on combined team effort so assistance with pitches, active engagement with partners and taking a hand pre-sale will be key. Your accounts will look to you to ensure continuous improvement and help increasing digital maturity. We expect a strong focus on building advocacy through case studies, as well as structured account planning and focus on retention through adoption.
This is an opportunity to work with of our impressive Dutch clients, including De Bijenkorf, Body & Fit, Intertrust, & DHL.
Regular customer visits and national travel can be expected with this position.

Responsibilities
•    Identify opportunities that will support client retention and client growth
•    Be a platform expert
•    Liaise with clients on a regular basis, handle inbound queries and act as the primary contact for specific clients
•    Manage the client relationship though on-boarding and the full client lifecycle
•    Identify client objectives and strategic business drivers
•    Monitor client account activity to ensure the client is performing to their KPIs
•    Investigate and resolve issues, escalating to Support or other internal teams
•    Work alongside the wider team and our partners to deliver value for our customers

Skills
•    Experience with an ESP, CRM or Marketing cloud solution
•    Proven track record of achieving KPIs
•    Impeccable client relationship management skills
•    Experience managing accounts throughout the full life cycle
•    An eye for commercial opportunity

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