Solution Consultant

  • Manchester
  • United Kingdom
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We’re looking for a remote based go-to technical expert to help our clients get the most out of the dotdigital engagement cloud platform. As a remote Solution Consultant you would be joining our growing Solutions Consultancy team at dotdigital (

As part of the Solution Consultancy team you will be working closely with the Sales and Customer Success teams here at dotdigital. You will be responsible for providing a range of technical pre-sales support through the sales lifecycle and beyond, at all times ensuring that clients’ requirements are understood and the dotdigital technical solution is mapped against these requirements; you will be required to be innovative in showing the client how the platform can be configured to meet their needs.

You will be required to have excellent knowledge of the platform/API and its infrastructure and be able to communicate this to different levels of people giving them confidence that dotdigital is suitable for their needs in a pre-sales capacity.

If a customer requires a customised solution to empower them further, you will be responsible for the initial scoping. Our custom integrations are usually based around using the dotdigital API to import client’s data in to the platform or export it out. You will be involved in analysing client requirements (or writing requirements based on investigation and discovery) and understanding them in detail. These requirements will be used by either our global Custom Technical Solutions team or the customer’s own developers to build tailored integrations that work with the dotdigital platforms. At all times client's expectations will need to be managed closely.

Your work won’t finish there as our Solution Engineers are also available as a post-sale resources to advise and consult on more technical onboardings too.

Roles and Responsibilities

  • Working closely with our Sales/Account Management, Custom Solutions and Professional Service teams, supporting them across the full sales lifecycle
  • Translating clients and prospects email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
  • Building of POCs in our platform to effectively demonstrate your solutions
  • Working with global clients and partners at all levels of seniority and roles including sales, technology, marketing, development, and project management
  • Communicating confidently with individuals across our global business to gather information through both verbal and written communications
  • Delivering presentations and online demonstrations in order to promote the dotdigital platforms to prospects and clients
  • Analysing and writing client requirements that can be used by our global Custom Technical Solutions team to create functional specifications
  • Cross-departmental organisation and project management for the pre-sales completion of RFI’s and RFP’s
  • Providing new client technical briefings alongside the Project Managers for client onboarding
  • Training new employees on the benefits and functionality of the platform
  • Providing feedback to our Product team to help shape our products.


Skills and Experience


  • 3+ years’ experience in a Solution Engineer/Consultant/Architect Role
  • Self-motivated and innovative with strong problem solving skills
  • 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs
  • Strong Data analysis / requirement analysis and business analysis skills
  • Create and articulate process diagrams including flows and Use Case Diagrams (UML)
  • Email marketing industry experience would be beneficial but not necessary
  • Strong communication skills (written and verbal if presenting)
  • Salesforce, Dynamics or Magento experience beneficial
  • Requirement interpretation

Our powerful yet easy to use email marketing automation platform enables large global enterprise and SME marketers to efficiently create, manage, and deliver effective one to one campaigns. We also provide expert email marketing advice and services for businesses seeking to maximise customer acquisition, conversion and retention. We continue to experience exciting growth in our business since we began in 1999. As part of our continued growth, we have expanded our operations across the UK, Europe, the USA and Australia with offices in New York, Sydney, Cape Town, Melbourne, Manchester, Singapore & Belarus.

Our strong team working ethic promotes creativity and collaboration across all teams and offices.

We offer a competitive salary package, flexibility through remote working and the opportunity to become part of a thriving and rapidly growing, award winning company

Additional information

  • Remote status

    Fully remote


Cheltenham, Croydon, London Bridge, Manchester and United Kingdom

Or, know someone who would be a perfect fit? Let them know!

Westmoreland House
GL53 7JT Cheltenham Directions


No. 1 Croydon
CR0 6SD Croydon Directions

London Bridge

1 London Bridge
SE1 London Directions


St.James's Tower
M1 4DZ Manchester Directions

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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