Digital Marketing Software Trainer

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dotdigital are looking for a Digital Marketing Software Trainer to join their EMEA Training Team. This is a remote based role but as our main offices are based in London Bridge and East Croydon, it would be ideal for the candidate to travel to these offices and join clients or the rest of the team when needed.  

The role

You’ll become a dotdigital expert, training key stakeholders such as clients and staff on the platform and digital marketing best practise. While there is a set training curriculum, you’ll have the opportunity to make this your own with both standard and bespoke training courses for key clients.  

 

You’ll work closely with the rest of the training team, including the Training Manager and Training Coordinator who manage all scheduling and project work. You’ll be feeding into course design and working to continuously improve the already impressive training offering at dotdigital.

 

Since the pandemic, all training is currently delivered online. As we previously offered training at our various locations and client offices, you’ll be flexible to the idea of commuting and travel should there be a need for this in future.  You’ll be required to deliver training to a varying level of abilities and experience, sometimes within the same session. 

What we're looking for in a Software Trainer

The role requires a combination of technical training and digital marketing experience, so a background in either of those areas is required. If you have both, that’s even better!

As the platform continuous to grow, you’ll also be expected to complete a certain level of self-learning to ensure you’re kept up to date with the platform and industry changes. Our team loves knowledge sharing and discussions so there is always a forum for support or Q&A when needed.

As the training function is part of the bigger customer success picture, you’ll be expected to identify potential client issues and spot value-add opportunities which would be highlighted to the appropriate dotdigital team. 

Skills and experience

 

·       Two years’ experience delivering technical and best practice training OR

·       Two to five years’ experience in a digital marketing-based role

·       Effective communicator and presenter

·       Quick learner with attention to detail

·       Experience building strong positive relationships with both colleagues and clients

·       Reliable and organised with strong time management skills

·       Proactive and confident in unexpected situations

·       Experience of email marketing systems would be welcomed but full training will be given

·       Experience of the Magento, Shopify or other ecommerce solutions would be advantageous

·       Understanding of CRM systems (in particular Salesforce or MS Dynamics), direct marketing and/or data and databases would be advantageous

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

No. 1 Croydon
CR0 6SD Croydon Directions

London Bridge

1 London Bridge
SE1 London Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.


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