Product Manager

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We’re looking for an experienced SaaS Product Manager to join our product team. Reporting to the Principal Product Manager of our Commerce Stream, you’ll be working in a cross-functional team of engineers, designers and data scientists to build beautifully designed, impactful solutions, with seamless UI and UX that meets the needs of our commerce customers.

You’ll take ownership and lead the development of some of our strategic commerce integrations, continuously delivering new customer value, helping them to do more with less, while generating business growth.

Ideally, you’ll have a solid understanding of the martech or ecommerce industry, experience with agile methodologies and managing products from ideation to launch - all while constantly being a passionate advocate for the customer throughout the entire product development lifecycle.

Who we are

dotdigital has over 350 employees across four continents. 

Our core product is Engagement Cloud, an omnichannel customer engagement platform enabling businesses to engage with their customers through email, SMS, social media and advertising via mobile, web and chat technologies.

We have offices in London, Croydon, Manchester and Cheltenham in the UK.

Our international locations include New York, Los Angeles, Sydney, Melbourne, Cape Town, Minsk, Warsaw, Singapore and Amsterdam.

As a Product Manager you will:

  • Develop and maintain a roadmap that prioritises projects that have the largest business impact for our customers
  • Develop in-depth specs that describe our customers’ use cases, edge-cases and define solutions that anticipate our customers’ every need
  • Drive these solutions across development teams, primarily with our Development and Platform Engineering teams and Marketing communications.
  • Manage the development project during release cycles, working closely with engineering
  • Support the product’s Go To Market strategy
  • Cultivate a deep understanding of our commerce customers/partners and their challenges,
  • Build a detailed understanding of the market, competition and industry trends
  • Evangelise the product to both internal and external stakeholders
  • Perform product demos
  • Manage the product lifecycle
  • Monitor and report on progress

As a Product Manager you will have:

  • 2+ years digital Product Management experience, preferably within B2B Enterprise SaaS or a related field
  • Demonstrable exposure to and experience of core development skills, information architecture, API’s, SaaS integration technologies, user journeys, wireframe design, testing and design briefs
  • Strong critical decision-making skills; ability to evaluate business issues and resolve problems
  • Must be able to thrive in a highly dynamic, flexible work environment and switch rapidly from strategy to execution
  • Significant experience working in Agile environments
  • Proven ability to articulate business opportunities into actionable roadmaps through to implementation
  • Excellent stakeholder management skills

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!


No. 1 Croydon
CR0 6SD Croydon Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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