Solution Engineer

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We’re looking for a client facing, go to technical expert to help our clients get the most out of the dotdigital engagement cloud platform. You’ll be joining our growing APAC team at dotdigital (www.dotdigital.com) undergoing huge growth and success year on year.

As part of the Solution Consultancy team you will be working closely with the Sales, Customer Success and Professional Services teams in APAC. You will be responsible for providing a range of technical pre-sales support through the sales lifecycle and beyond, at all times ensuring that clients’ requirements are understood and the dotdigital technical solution is mapped against these requirements; you will be required to be innovative in showing the client how the platform can be configured to meet their needs.
You will be required to have excellent knowledge of the platform/API and its infrastructure and be able to communicate this to different levels of people giving them confidence that dotdigital is suitable for their needs in a pre-sales capacity.
If a customer requires a customised solution to empower them further, you will be responsible for the initial scoping. Our custom integrations are usually based around using the dotdigital API to import client’s data into the platform or export it out. You will be involved in analysing client requirements (or writing requirements based on investigation) and understanding them in detail. These requirements will be used by our global Custom Technical Solutions team to build tailored integrations that work with the dotdigital platforms. At all times client's expectations will need to be managed closely.


Roles and Responsibilities
• Working closely with our APAC Sales/CSM, Professional Service and Global Custom Solutions teams, supporting them across the full sales lifecycle
• Translating clients and prospects email marketing requirements into technical solutions, using both technical pre-sales and business analysis skills.
• Working with global clients and partners at all levels of seniority and roles including sales, marketing, development, and project management.
• Communicating confidently with individuals across our global business to gather information both verbally and through written communications.
• Delivering presentations and online demonstrations to promote the dotdigital platforms to prospects and clients.
• Analysing and writing client requirements that can be used by our global Custom Technical Solutions team to create functional specifications.
• Cross-departmental organisation and project management for the pre-sale’s completion of RFI’s and RFP’s
• Providing new client technical briefings alongside the Project Managers for client onboarding
• Training new employees on the benefits and functionality of the platform
• Providing feedback to our Product team to help shape our products.


Skills and Experience
• 2+ years’ experience in a Solution Engineer/Consultant/Architect Role
• Self-motivated and innovative with strong problem solving skills.
• 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs
• Strong Data analysis / requirement analysis and business analysis skills
• Create and articulate process diagrams including flows and Use Case Diagrams (UML)
• Email marketing industry experience would be beneficial but not necessary
• Strong communication skills (written and verbal if presenting)
• Magento, Salesforce, Dynamics or general ecommerce and CRM experience beneficial
• Requirement interpretation

Our powerful yet easy to use email marketing automation platform enables large global enterprise and SME marketers to efficiently create, manage, and deliver effective one to one campaigns. We also provide expert email marketing advice and services for businesses seeking to maximise customer acquisition, conversion and retention. We continue to experience exciting growth in our business since we began in 1999. As part of our continued growth, we have expanded our operations across the UK, Europe, the USA and Australia with APAC offices located in Sydney, Melbourne and Singapore.
The opportunity to become part of a thriving and rapidly growing, award winning company is here – come join us! 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Singapore

Odeon Towers
188720 Singapore Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.


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