Lead Business Analyst

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The Lead Business Analyst is primarily responsible for providing meaningful analysis & insight across the business as well as ensuring all projects managed by the Business Solutions team deliver value and adhere to set standards of governance.  Working closely with key stakeholders the Lead Business Analyst role spans scoping, analysis, ownership and delivery of process, data & insight objectives for dotdigital worldwide, in line with agreed corporate goals.

A key part of your role will be supporting team members’ personal and technical development. To do this you will need hands on experience of business and data analysis, project management and reporting.  The work is varied, interesting and challenging; you’ll be involved in projects which improve business processes or deliver new technologies, helping to solve issues and drive the business forward.

- Manage a UK based team of Business Analysts, coaching and mentoring team members so that everyone is delivering in line with company goals and project timelines.
- Work closely with the Business Solutions Director and Solutions Development Manager to define and scope a pipeline of project or business-as-usual work in line with corporate goals.
- Assist the Business Solutions Director in delivering and maintaining a project management office, making recommendations on project governance, tools and standards.
- Elicit and convert user stories and business requirements into functional specifications for the Solutions Development team
- Assist in shifting to a project based culture across the organisation, acting as a knowledge centre of best practice on how to run and deliver successful projects.
- Project management of corporate solution deployments and bespoke development. 
- Stakeholder management; Attending internal meetings regarding project prioritisation, new projects and functional requirements.
- Identify new processes and simplify practices to improve operational efficiency. 

Personal Skills:

- Team lead / management experience
- Happy communicating to all levels of the business
- Proficiency in user requirements gathering, analysis and functional specification.
- Taking a consultative approach to generate clear specifications from loose descriptions
- Business Analyst techniques, modelling and software design experience gained in a software development environment
- Proficient project management/ coordination capabilities and experience
- Experience working within an Agile environment
- Experience working within a SaaS organisation
- Using critical thinking to develop metrics that clearly guide business decisions
- Clear and succinct written and oral communication

Technical Skills: 

- Worked extensively with CRM systems and BI tools to enable process improvement.
- Knowledge of Microsoft Dynamics CRM, PowerBI, PowerApps and Microsoft Flow is desirable.
- Knowledge of software development methodologies and structured approaches to software development; IT industry standards, governance and compliance. 
- Knowledge & understanding of business information systems and principles relating to data warehousing, ETL, Business Intelligence platforms & architecture. 
- Stays relevant with industry best practices, and implements within the firm. 


Please note, this role can be based remotely in the UK however we will require you to travel to the London Bridge office twice a week

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

United Kingdom
GY1 2JT United Kingdom Directions

London Bridge

1 London Bridge
SE1 London Directions


No. 1 Croydon
CR0 6SD Croydon Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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