VP of Growth

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This is an opportunity to join a growing global brand with opportunities for personal and professional development. This role gives you the opportunity to drive the US Sales, Customer Success and Professional Services department. This is a targeted, commissioned role based on our North American team and you will report directly to the CEO.

You’ll be a highly knowledgeable, experienced B2B ESP/MarTech/ecommerce Sales/Customer Success senior leader. This strategic position will direct and lead the growth of US new customer revenues as well as retention of existing customers.

You will set and manage the strategy for the US ensuring the continued revenue growth and customer retention. Therefore a proven track record of delivering success at this senior level is essential.

You will be adept at forming strong and trusted relationships with other departments who ensure our customers are happy and our business continues to grow. This includes non-revenue departments such as Product, Onboarding, Finance, Support and a range of external Partners.

Responsibilities:

  • Management of the US Sales, Customer Success and Professional Services Department and be a respected senior leader who can influence across the business.
  • Define and deliver a strategy to retain customers & grow revenues for all US customers to exceed targets
  • Ensure our customers have a smooth customer journey as they progress from Sales to Customer Success via Onboarding.
  • Improve, document and define our US playbook to ensure revenue opportunities from new and existing customers are maximised.
  • Ensure the timely and accurate revenue and churn forecasts for the US Sales and Customer Success teams.
  • Lead & influence discussions around global processes and improvements.
  • Be a brand ambassador for dotdigital at networking and partner events.
  • Develop and maintain a deep knowledge of dotdigital platform features, industry, pricing plans and service portfolio to ensure customers requirements are accurately met and sold.
  • Keep accurate and up to date tracking of key departmental metrics including deal margin, deal velocity, churn reasons, NPS score, CSAT score etc
  • Identify areas of improvement and training for the individuals in your teams. Provide mentoring to your team members as needed.
  • Continually develop your marketing technology industry knowledge and keep an eye on competitors and their technology and provide a feedback loop to Product and Product Marketing
  • Be the face of our US team and join our Direct Sales Teams in pitches when required.
  • Work with Marketing to ensure our existing customers are informed, inspired and engaged by our marketing collateral and events.

 

Skills and Experience:

  • Proven success in a target-driven commercial senior leadership role – meeting and exceeding department revenue targets.
  • Experience leading Sales/CS departments within digital technology and service solutions with Email Service Providers, MarTech and ecommerce platforms
  • Excellent oral, written and interpersonal skills.
  • Experience of selling into C-Level
  • Passion for entrepreneurship

 

Personal Characteristics:

  • Strong leadership skills
  • Passionate for driving growth
  • A strong networker
  • Ability to work in a fast paced, high pressured environment 

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

90012 Los Angeles Directions

New York

333 7th Ave
10001 New York Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.


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