Sales and Account Manager

  • United Kingdom
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This role provides a combination of customer account management and business development for a wide range of clients both within B2B and B2C sectors.

You will be responsible for cross selling, growth, customer retention, and success, while strengthening the overall relationship with existing customers. In addition, you will also develop new business opportunities that you will nurture, close, and continue to Account Manage after the sales process.


The Sales and Account Manager will deliver against financial targets, focusing on expansion within existing accounts of an established client base, primarily focusing on introducing existing SMS clients to the wider dotdigital Engagement Cloud proposition, including, Email, Marketing Automation, eCommerce, CRM Integrations and Managed Services.



  • Identify opportunities that will support client growth across in areas of the dotdigital proposition not currently utilised by your client base
  • Be a platform expert, working with other internal teams to ensure platform knowledge is kept up to date
  • Liaise with clients on a regular basis, handle inbound queries and act as the primary contact for specific clients
  • Manage the client relationship from on-boarding and the full client lifecycle
  • Identify client objectives and strategic business drivers
  • Monitor client account activity to ensure the client is performing to their KPIs and benchmarks, checking for monthly spend, new client contacts and unusual or no activity
  • Investigate and resolve issues, escalating to Support or other internal teams as required
  • Coordinate day to day activity
  • Conduct high level conversations with senior executives in prospect customers and partners.
  • Qualify pre-opportunities by identifying Budget, Authority, Need, and Timeframe.
  • Build and manage an active pipeline through the sales cycle to deal close
  • Quarterly/Bi-annual/Annual client meetings with account plans for all paid for account management clients
  • Using our CRM to update client records, pipelines etc
  • Work with the rest of the team on actively running discussion for team knowledge building



  • Must have a minimum of 1 years managing email or multi-channel marketing campaigns
  • Proven success in Account Management and a target-driven new business sales role – meeting and exceeding sales quota in a team-based environment
  • Proven track record of achieving KPIs
  • Impeccable client relationship management skills
  • Experience managing sales and accounts throughout the full life cycle
  • Pipeline management and able to demonstrate growth YoY of accounts

Additional information

  • Remote status

    Flexible remote


Cheltenham, London Bridge, Manchester and United Kingdom

Or, know someone who would be a perfect fit? Let them know!

Westmoreland House
GL53 7JT Cheltenham Directions

London Bridge

1 London Bridge
SE1 London Directions


St.James's Tower
M1 4DZ Manchester Directions

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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