Digital Project Manager

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We are looking to recruit an experienced Digital Project Manager to join our Onboarding & Managed Services team at dotdigital.

We’re an award-winning email marketing platform and are part of the fast growing dotdigital Group, a leader in the provision of intuitive Software as a Service (SaaS) technology and tools for digital marketing professionals.

You will be working with our key clients, onboarding them onto the platform as well as supplying them with managed services to send out their emails, build automations, build forms, or create segments. You are likely to be someone currently working in a digital environment in a client services, account management, or client support role, ideally at an agency. It’s desirable for you to have email marketing experience.


  • Work with the other members of our Professional Services team, Sales and Customer Success
  • Onboarding clients including uploading data, working with client creative assets, segmenting client data, and analyzing results from sales handover to handing them over to an account manager to pick up their email marketing strategy
  • Communicate courteously with customers by email, telephone and face-to-face
  • Provide help and advice to customers using dotdigital’s products or services
  • Manage project schedules, and coordinate internal resources to meet deadlines
  • Keep accurate records of discussions or correspondence with customers using dotdigital’s project management tool or Microsoft Dynamics CRM
  • Produce written information for customers

Experience & Skills:

  • 2-3 years experience in a client facing role in a digital environment
  • 2-4 years’ project management experience
  • Experience working in a digital or email marketing role
  • Experience working with international brands
  • Ability to work to tight deadlines with changing priorities
  • Ability to manage multiple projects simultaneously
  • Fantastic attention to detail – especially when working under time pressure
  • Hard working, enthusiastic, passionate about digital
  • Proactive and confident, and able to build credible relationships with clients and their agencies
  • Be an expert Excel and PowerPoint user
  • Strong oral and written communication skills
  • Knowledge and experience of using database / database management systems – with MS Access experience desirable
  • Bilingual in English/Spanish is a plus

Or, know someone who would be a perfect fit? Let them know!

90012 Los Angeles Directions

New York

333 7th Ave
10001 New York Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

Already working at dotdigital?

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