Product Owner

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We’re looking for an experienced Product Owner to join our product team. Reporting to the Principal Product Manager of our Engagement Stream, you’ll be responsible for understanding and capturing product requirements, managing the product backlog for particular projects, and working with the engineering and design teams in an Agile framework, all while being the voice of the customer throughout the development lifecycle.

Who we are:

dotdigital has over 350 employees across four continents. 

Our core product is Engagement Cloud, an omnichannel customer engagement platform enabling businesses to engage with their customers through email, SMS, social media and advertising via mobile, web and chat technologies.

We have offices in London, Croydon, Manchester and Cheltenham in the UK.

Our international locations include New York, Los Angeles, Sydney, Melbourne, Cape Town, Minsk, Warsaw, Singapore and Amsterdam.

As a Product Owner you will:

  • Collaborate with product managers to understand product requirements on specific projects and define what needs to be done to deliver on these
  • Work with the relevant teams such as engineering and design, to define and elaborate epics, features and write user stories and acceptance criteria
  • Be the voice of the customer, leaving no stone unturned in your user stories, trying to capture everything a customer may want to do with a particular feature and how they may use it
  • Represent the product team in Agile ceremonies for your projects such as refinement, planning, retrospectives and daily scrum
  • Complete UAT of stories based on the definition of done
  • Manage prioritisation of the backlog to be continually aligned to providing customer value and with the product strategy
  • Identify and act to resolve blockers in the development process

As a Product Owner you will have:

  • 2+ years digital Product Owner experience, preferably within B2B SaaS or a related field
  • Experience working with Agile environments, preferably in SaaS, and within the full product development lifecycle
  • Excellent communication, negotiation and stakeholder management skills at all levels
  • Proven ability to plan and organise effectively and deliver to deadlines
  • The ability to think on your feet and make decisions with the information you have if needed
  • Exceptional collaborative, analytical and problem solving skills
  • A flexible and adaptive approach when priorities change quickly
  • A passion for delivering products that meet customers needs and provide seamless user journeys 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!


No. 1 Croydon
CR0 6SD Croydon Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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