Delivery Operations Engineer

  • Manchester
  • New York
  • The Netherlands
  • United Kingdom
  • Poland
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We’re looking for a Delivery Operations Engineer to join our growing team at dotdigital. Our market-leading platform empowers our clients marketing and ecommerce teams to create engaging and relevant digital marketing experiences. 

This role will help ensure we can continue to grow and face the challenges of delivering email at a very large scale. You will be managing servers sending email and SMS, collaborating with deliverability experts, and working with experienced engineers to build your skillset and knowledge with the goal of ensuring maximized email delivery of our customer’s messages. 
You should have an appreciation for the importance of investments made into such marketing campaigns, and a drive to deliver technology solutions that ensure maximum return for our clients.
Ideally you have previously worked for an email technology company or other SaaS/technology company.

- Configuring and managing servers sending email and SMS
- Working alongside our Deliverability team on implementing configuration plans to warm new IP addresses for email purposes
- Monitoring and reporting delivery statistics and metrics to internal audiences
- Implementing and improving error reporting and monitoring mechanisms
- Making data driven contributions to identify potential improvements to our delivery infrastructure
- Ensuring compliance with key postmasters and email authentication mechanisms
- Monitoring and reacting to blocklists
- Implementing IP segmentation strategies for managing sending reputation
- Ensuring best use of IP address reputation based upon customer history
- Monitoring returned email to ensure bounce and reply classifications are accurate
- Documenting configuration changes

Experience & skills


- Previous experience demonstrating technical ability/aptitude in:
- Data science (python, kibana, splunk)
- DevOps (linux, server deployment)
- Scripting or back-end coding (automation)
- Creative problem solving
- Strategic thinking
- Strong data analysis skills and ability to detect patterns/trends
- Scientific approach to experimentation and problem solving (science degree or strong science background desirable)
- Communication skills with an ability to build close relationships with other areas of consulting, deliverability and compliance
- Ability to quickly learn new technology and existing systems
- Creativity to resolve problems and identify new solutions
- Close attention to detail and ability to clearly articulate questions
- Working to service level agreements


- Knowledge of SMTP and email servers, particularly experience with PowerMTA
- Alternatively experience with Postfix, Sendmail, MailerQ, Microsoft Exchange Server, etc.
- Knowledge of DNS
- Experience with dig or nslookup
- Understanding of DKIM and SPF
- Knowledge of email deliverability

Additional information

  • Remote status

    Flexible remote


Cape Town, Croydon, London Bridge, Manchester, New York, The Netherlands, United Kingdom and Poland

Or, know someone who would be a perfect fit? Let them know!

The Woodstock Exchange
7925 Cape Town Directions


No. 1 Croydon
CR0 6SD Croydon Directions

London Bridge

1 London Bridge
SE1 London Directions


St.James's Tower
M1 4DZ Manchester Directions

New York

333 7th Ave
10001 New York Directions

The Netherlands

Evert van de Beekstraat
1118 Schiphol Directions

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions


95-045 Poland Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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