Solutions Analyst

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dotdigital are looking for an experienced Solutions Analyst to join a team which drives the continued development of our internal CRM platform to meet the needs of a growing global organisation.  We are currently focused on driving efficiencies through refined processes for a variety of teams such as Sales, Customer Success, Marketing and Professional Services.  Therefore an understanding of these business areas alongside strong technical knowledge of Microsoft Dynamics 365 CE is a must.  This is an exciting role that seeks positive people with a ‘can do’ attitude, providing a link between Business Stakeholders and our own highly experienced Solutions Development team.

A key part of your role will be working closely with Business Stakeholders, gathering end user requirements, building out functional specifications, project management and conducting user acceptance testing.  The work is varied, interesting and challenging; you’ll be involved in projects which improve business processes, deliver new functionality or aid in reporting, helping to solve issues and drive the business forward.


  • Functional business analysis/requirements gathering
  • Business process mapping and system design
  • Identify areas for business change management
  • Functional specification development
  • Liaising with the build team(s) to articulate requirements and proposed solutions
  • User Acceptance Testing support and training
  • User Guide Documentation
  • Go Live support and business process improvements
  • Reporting, taking guidance and collaborating with the wider Business Solutions team


  • Strong knowledge of Microsoft Dynamics 365 Customer Engagement (CE) / CRM
  • Strong business analyst background
  • Demonstrable functional skills in translating business requirements into technical tasks
  • Excellent interpersonal skills, particularly with a variety of stakeholders
  • Experience of integrating legacy applications and Cloud services with Dynamics 365
  • Knowledge of Microsoft Power Platform alongside PowerBI, PowerAutomate (Flow), PowerApps and the Common Data Service.
  • An understanding of project management methodologies (eg. PRINCE2)
  • 2 years minimum experience in a similar role.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

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