Partnerships Manager, EMEA & North America

  • The Netherlands
  • United Kingdom
  • Los Angeles
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Founded in a London pub in 1999, we’ve come a long way to get here. Today, dotdigital has over 350 employees and offices across four continents. dotdigital’s easy-to-use Engagement Cloud combines powerful technology with passionate people to deliver an unbeatable service.

Engagement Cloud is an omni channel marketing platform, allowing businesses to engage with their customers through email, SMS, social media and advertising via mobile, web and chat technologies.


In our efforts to pre-empt customers’ needs, we’ve expanded far beyond the capabilities of a simple email provider. We’ve added channels, features, and integrations to our platform, year on year, until becoming a customer engagement platform with powerful omnichannel capabilities.


We have offices in London, East Croydon, Manchester and Cheltenham in the UK. Our international locations include New York, Los Angeles, Sydney, Melbourne, Cape Town and Minsk.


We have the broadest range of eCommerce connectors with Magento (Adobe), Shopify, Big Commerce, Salesforce Commerce Cloud, Shopware, and WooCommerce; and CRM connectors with Microsoft Dynamics, Salesforce, OroCRM, SugarCRM, Zoho CRM, and Act!Essentials.


The Role


For this role, we are open to qualified applicants based in the UK, Western Europe or North America.  We are looking to add to our team right away, and again at the commencement of our next fiscal year in July 2021.  The focus of this role will be to manage a portfolio of both Services Partners and Technology Partners that are HQ’d in EMEA and North America. 


You will be working with an established set of partners with responsibility to develop close relationships and uncover new business referral opportunities for the sales team. You will be expected to identify, qualify and recruit new partners under this program and develop those relationships. You will work towards revenue targets and manage a pipeline of partner opportunities alongside the sales team.


In addition to owning and managing your portfolio of partners, you will be expected to support our strategic partnerships with Adobe, Shopify, Big Commerce & Microsoft.


We are looking for candidates with a minimum of 4 year’s experience in partnerships or business development with a SaaS sales background (e.g. email service providers, ecommerce platforms and system integrators, CRM etc.). The ideal candidate has strong communication skills, is detail oriented, highly organised and can work independently but also has the ability to work closely with other teams in the organisation.


Role and responsibilities:


  • Establish productive, professional relationships with key leaders and salespeople in assigned partner portfolio.
  • Achieve assigned revenue targets with business driven through your assigned partner portfolio.
  • Proactively recruit, onboard and enable new Services Partners & Technology Partners to drive new referral sales opportunities.
  • Driving opportunities from your partners on a referral basis.
  • Coordinate the involvement of company personnel, including support, sales, service, and management resources, to meet partner performance objectives and partners’ expectations.
  • Employ our CRM for partner and pipeline management.
  • Ensure partner compliance with partner agreements.
  • Attending Industry Events as required.
  • Enlist the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
  • Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.


Your Skills:


  • At least 4 year’s experience in partner management or sales.
  • Must have experience working within either the eCommerce or CRM ecosystems and have a strong industry network in either of these spaces.
  • Enthusiasm, drive and great communication skills.
  • Can demonstrate ability to meet and exceed revenue targets. Experience with ecommerce platforms such as Magento, Shopify, Big Commerce, Salesforce Commerce Cloud, etc


London Bridge, Manchester, New York, The Netherlands, United Kingdom and Los Angeles

Or, know someone who would be a perfect fit? Let them know!

1 London Bridge
SE1 London Directions


St.James's Tower
M1 4DZ Manchester Directions

New York

333 7th Ave
10001 New York Directions

The Netherlands

Evert van de Beekstraat
1118 Schiphol Directions

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions

Los Angeles

90012 Los Angeles Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

Already working at dotdigital?

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