Technical Writer

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We're looking for a Technical Writer to join our small, ambitious, and friendly technical writing team. 

In this role, you'll be responsible for creating and updating comprehensive product documentation that's accurate and effective. You'll gain a deep understanding of our product and work closely with the excellent teams that make it. 

With a passion for writing and technology, you must be able to describe complex solutions in a way that is easy to understand. You will have an unshakeable love of the English language and passionate views on the Oxford comma. 


  • Develop a deep understanding of our products and features and how to use them.
  • Collaborate with developers, designers, and product managers about new features and upcoming product changes.
  • Turn complex information into compelling, accurate, well-structured, and understandable content. 
  • Help apply and maintain consistency with content standards and style.
  • Use our product and test existing and new content for inaccuracies.
  • Work with our localisation providers to deliver localised content within strict deadlines.
  • Be imaginative, creative, and not afraid to share new ideas.
  • Work from our Croydon office – option to be remote.


  • 2+ years of technical writing experience (preferably in the tech industry).
  • Outstanding written and verbal English language skills.
  • Excellent content planning and organisation skills.

Who we are:

dotdigital has over 350 employees and offices across four continents. 

Our core product is Engagement Cloud, an omnichannel customer engagement platform enabling businesses to engage with their customers through email, SMS, social media and advertising via mobile, web and chat technologies.

We have offices in London, Croydon, Manchester and Cheltenham in the UK.

Our international locations include New York, Los Angeles, Sydney, Melbourne, Cape Town, Minsk, Warsaw, Singapore and Amsterdam.

Or, know someone who would be a perfect fit? Let them know!

No. 1 Croydon
CR0 6SD Croydon Directions

London Bridge

1 London Bridge
SE1 London Directions

United Kingdom

United Kingdom
GY1 2JT United Kingdom Directions

Workplace & Culture

It all started in a pub in Croydon, UK – we even have the original tables and stools in our London Bridge HQ. Today, we’re a growing global business with 350+ employees and counting. So if you’re interested in becoming part of the dotfamily there may be an opportunity for you.

Already working at dotdigital?

Let’s recruit together and find your next colleague.


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