Careers at dotdigital

Email Marketing Executive

We’re looking to recruit an experienced Digital Marketing Specialist to join our Onboarding & Managed Services team at dotdigital

You will be working with our key clients, onboarding them onto the platform as well as supplying them with managed services to send out their emails, build automations or create segments. You are likely to be someone currently working in a digital environment in a client services, account management, or client support role, ideally at an agency. It’s desirable for you to have email marketing experience.

Role

  • Work with the other members of our Professional Services team and Account Management
  • Onboarding clients including uploading data, working with client creative assets, segmenting client data, and analysing results from sales handover to handing them over to an account manager to pick up their email marketing strategy
  • Communicate courteously with customers by telephone, email, and face-to-face
  • Provide help and advice to customers using dotdigital’s products or services
  • Manage project schedules, and coordinate internal resources to meet deadlines
  • Keep accurate records of discussions or correspondence with customers using Microsoft Dynamics CRM or dotdigital’s project management tool
  • Produce written information for customers

Experience

  • 2-3 years’ experience in a client facing role in a digital environment
  • 3-5 years’ project management experience
  • Experience working with international brands
  • Experience working in a digital or email marketing role
  • Ability to work to tight deadlines with changing priorities
  • Ability to manage multiple projects simultaneously
  • Fantastic attention to detail – especially when working under time pressure
  • Hard working, enthusiastic, passionate about digital
  • Proactive and confident, and able to build credible relationships with clients and their agencies
  • Be an expert Excel user
  • Strong oral and written communication skills
  • Knowledge and experience of using database / database management systems – with MS Access experience desirable
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