Careers at dotdigital

Business Analyst Manager

The Business Analyst Manager is primarily responsible for providing meaningful analysis & insight across the business as well as ensuring all projects managed by the Business Solutions team deliver value and adhere to set standards of governance.  

Working closely with key stakeholders the Business Analyst Manager role spans scoping, analysis, ownership and delivery of process, data & insight objectives for dotdigital worldwide, in line with agreed corporate goals.
A key part of your role will be supporting team members’ personal and technical development. To do this you will need hands on experience of business and data analysis, project management and reporting.  The work is varied, interesting and challenging; you’ll be involved in projects which improve business processes or deliver new technologies, helping to solve issues and drive the business forward.


  • Manage a UK based team of Business Analysts, coaching and mentoring team members so that everyone is delivering in line with company goals and project timelines.
  • Elicit and convert user stories and business requirements into functional specifications for the Solutions Development team
  • Work closely with the Business Solutions Director and Solutions Development Manager to define and scope a pipeline of project or business-as-usual work in line with corporate goals.
  • Work closely with the Business Solutions Director, assist in delivering and maintaining a project management office, making recommendations on project governance, tools and standards.
  • Assist in shifting to a project based culture across the organisation, acting as a knowledge center of best practice on how to run and deliver successful projects.
  • Project management of corporate solution deployments and bespoke development. 
  • Stakeholder management; Attending internal meetings regarding project prioritisation, new projects and functional requirements.
  • Identify new processes and simplify practices to improve operational efficiency. 


  • Team lead / management experience
  • Happy communicating to all levels of the business
  • Proficiency in user requirements gathering, analysis and functional specification.
  • Taking a consultative approach to generate clear specifications from loose descriptions
  • Business Analyst techniques, modelling and software design experience gained in a software development environment
  • Proficient project management/ coordination capabilities and experience
  • Experience working within an Agile environment
  • Using critical thinking to develop metrics that clearly guide business decisions
  • Clear and succinct written and oral communication

Technical Skills: 

  • Worked extensively with CRM systems and BI tools to enable process improvement.
  • Knowledge of Microsoft Dynamics CRM, PowerBI, PowerApps and Microsoft Flow is desirable.
  • Knowledge of software development methodologies and structured approaches to software development; IT industry standards, governance and compliance. 
  • Knowledge & understanding of business information systems and principles relating to data warehousing, ETL, Business Intelligence platforms & architecture. 
  • Stays relevant with industry best practices, and implements within the firm. 

Take a walk in better-fitting shoes. We're offering a tailored platform tour at a time that suits you best.

How does that sound?